Return & Refund Policy

Comprehensive terms and conditions governing merchandise returns, restocking protocols, and refund distributions.

Effective Date: June 16, 2026

Standard Return Directives
The overarching policies governing the eligibility, condition, and financial processing of returned merchandise.

Subject to the terms and conditions set forth herein, customers are entitled to initiate a return request strictly within 30 days following the confirmed date of delivery. Any return requests submitted subsequent to the expiration of this timeframe shall be categorically denied, and the transaction shall be deemed final and non-refundable under all circumstances.

Return Shipping & Freight Protocols

Return Method & Label
All approved merchandise returns must be completed by mail. Customers are required to download and print the return label.

Mandatory Directive: Please note that acquiring and funding the return label is strictly the customer's responsibility. The label must be securely affixed to the exterior surface of the return parcel. Parcels received without authorized, visible labeling will be classified as abandoned freight.
Designated Logistics Center
The customer bears sole liability and financial responsibility for securing transit of the merchandise to our centralized processing facility. All parcels must be exclusively routed to the following corporate address:
Return Processing Division
GLA University
17km Stone, NH-19
Mathura-Delhi Road
P.O. Chaumuhan
Mathura, Uttar Pradesh - 281406
India

This document constitutes the entire agreement regarding merchandise returns applicable to the country of India. For reference, this complete policy can be accessed digitally at https://rotiq.in/return-policy. We reserve the right to amend, modify, or unilaterally alter these terms at our corporate discretion without prior public notification.